Firm launches telecommunicating tech in Malacañang
Article posted October 04, 2008 - 01:17 AM
MANILA, Philippines - A technology that will allow call center agents to work from home was formally launched Friday in Malacañang.
In a statement, Vikas Kapoor, Chief Executive Officer of iQor, Inc., the company that developed the technology, said this will give the workers flexibility in communicating with clients worldwide.
"Our new propriety technology will vastly increase both flexibility and security of our clients. They [clients] no longer need to choose a specific location for their work, and can simultaneously access the best workers anywhere in our global footprint or use qualified workers who do not wish to commute to a call center," he said.
The technology, called "FeAther," can recognize the identity of call center agents using biometrics. When a call center agent's fingers touches the keyboard, iQor's network will use the biometric information to determine who he is, what systems he can access and what calls he can handle.
Feether lets workers to access the system in any of iQor's centers worldwide as well as those who have high speed Internet access at home.
Mr. Kapoor did not state how much was spent to develop FeAther but a statement from the company said it was a "multi-million investment" In a courtesy call on President Gloria Macapagal-Arroyo, Mr. Kapoor demonstrated the capabilities of the technology by using an internet connection at the Palace to take calls from the President's office.
Last June, Mr. Kapoor announced the opening of iQor's third call center in the Philippines, which was expected to create 700 new jobs. iQor had said it plans to hire 300 new employees at its new call center at the Clark Special Economic Zone before the end of the year.
iQoR provides business process outsourcing to 21 call centers in five companies and four continents worldwide. It has around 8,000 employees worldwide. — Alexis Douglas B. Romero, BusinessWorld
In a statement, Vikas Kapoor, Chief Executive Officer of iQor, Inc., the company that developed the technology, said this will give the workers flexibility in communicating with clients worldwide.
"Our new propriety technology will vastly increase both flexibility and security of our clients. They [clients] no longer need to choose a specific location for their work, and can simultaneously access the best workers anywhere in our global footprint or use qualified workers who do not wish to commute to a call center," he said.
The technology, called "FeAther," can recognize the identity of call center agents using biometrics. When a call center agent's fingers touches the keyboard, iQor's network will use the biometric information to determine who he is, what systems he can access and what calls he can handle.
Feether lets workers to access the system in any of iQor's centers worldwide as well as those who have high speed Internet access at home.
Mr. Kapoor did not state how much was spent to develop FeAther but a statement from the company said it was a "multi-million investment" In a courtesy call on President Gloria Macapagal-Arroyo, Mr. Kapoor demonstrated the capabilities of the technology by using an internet connection at the Palace to take calls from the President's office.
Last June, Mr. Kapoor announced the opening of iQor's third call center in the Philippines, which was expected to create 700 new jobs. iQor had said it plans to hire 300 new employees at its new call center at the Clark Special Economic Zone before the end of the year.
iQoR provides business process outsourcing to 21 call centers in five companies and four continents worldwide. It has around 8,000 employees worldwide. — Alexis Douglas B. Romero, BusinessWorld
posted by klehrke @ 5:19 PM
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